Software as a Service (SaaS / CaaS / IaaS / UCaaS)

Our practice and experts in software as a service (SaaS), and other hosted platforms (IaaS, PaaS) has equipped the firm with the tools and knowledge to empower, educate, and protect software developers

With skills and broad experience in privacy, security, intellectual property, tax, and commercial transaction law and contracts, we solve the most complex legal puzzles for cloud providers.

Contracts and Commercial Transactions

Quality of service, profitability, and the outcome of all legal issues flow from a cloud service provider's commercial arrangements and terms of contract. Service level and performance, best practices, liability, risk management and allocation, vendor lock-in, and the strength of both parties' obligations hinge on the contract.

Given the software's adaptability to customers of all shapes and sizes, contract negotiations are especially critical in tailoring services to a customer's needs. Developers need the advice of counsel to create custom contracts that help manage risk, enable business development, and proactively set your team up for success. 

Cross-Border and Multi-Jurisdictional Transactions

With data transferred and processed across jurisdictional boundaries and services located in one state but accessed in another, determining the governing law and jurisdiction for a hosted service is absolutely necessary. 

Data Privacy

Compliance with laws governing the privacy of customer data is a serious responsibility for any software developer collecting customer or user data in the SaaS application. Data privacy is addressed in multiple federal, state, and international laws including the Electronic Communications Privacy Act (ECPA), the Child Online Privacy Protection Act (COPPA), the FCC's CPNI rules, HIPAA, the Gramm-Leach-Bliley Act, the EU Directive on Data Protection (Directive 95/46/EC) and FTC consumer protection rules.

However, the legal environment for the industry is in a state of flux and often saddled with outdated laws and rules.

Our experienced attorneys, experienced in telecom and SaaS law, work to make sure that clients have a compliant privacy policy in place and provide clients with the needed advice to protect customer privacy and prevent unlawful disclosure and use of personally identifiable information (PII).

Data Security

Knowing how best to comply with laws imposing data security requirements and standards on SaaS service providers and their customers is essential. With the increase of malicious actors attempting to access valuable information, service providers and business customers must provide for the physical, operational, and programmatic security of their data.

Data Storage and Location

The location where data is stored can determine what law will govern and control the maintenance of a particular customer's data. Extraterritorial or dispersed geographical storage can impact the ability of customers to establish an audit trail for purposes of satisfying regulatory compliance and legal obligations, which rely on verifying where data is located, accessed, or altered. 

Intellectual Property

Software developers touch a number of intellectual property issues, and the protection of trade secrets, confidential information, copyright, and trademarks has to be maintained. When software is involved in any transaction, the licensing, use, and ownership of both software as a service (SaaS) and data stored on the cloud becomes critical.


State and local tax authorities are seeking new revenue streams from SaaS providers. This becomes even more critical for businesses offering multiple hosted platform services such as infrastructure as a service (IaaS) and communications as a service (CaaS). These other hosted platform offerings can benefit from the counsel of experts in cloud computing law, potentially establishing a nexus for cloud providers in states with aggressive departments of revenue thereby exposing hosted software to sales and use tax collection obligations.

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