Marashlian & Donahue — The CommLaw Group is a specialized communications and technology law firm (Telecom Law Firm) that adheres to a simple, straightforward philosophy – Customer Service Matters.
Customer Service is more than just answering the phone and responding to e-mails promptly. Customer Service means finding out, remembering, and always working to deliver “value” to each distinct client. And we recognize that all our clients are unique and every one of our clients has a different perception of “value.” The reason The CommLaw Group has been named the Customer Service Law Firm of the Year in the United States, not once, not twice, but three times is because we place our clients’ best interests first. And that is how we identify, remember and work towards achieving the best value for each of our clients.
Providing a good customer experience also extends to the price a customer is going to be willing and comfortable paying to achieve a certain objective. Unlike some firms that pay lip service to the concept of Alternative Fee structures, The CommLaw Group puts its money where its mouth is when it comes to structured fee arrangements. Our menu of Alternative Billing Arrangement options empowers clients to work with our firm to strike the appropriate balance between the client’s desire for predictability, efficiency and affordability, while ensuring our Attorneys can effectively fulfill their professional responsibilities given the all too often unpredictable nature of the legal services profession.
From the relationships we build, the strategies we develop, the solutions we deliver, and the fees we charge, our customer-centric philosophies apply to each and every one of our clients. Our unique combination of down-to-earth professionalism, common sense business-savvy advice, and prudent use of resources has earned us high praise and a reputation for excellence among our clients.
The CommLaw Group is proud to be the recipient of numerous awards, including the ACQ Law Awards’ 2013 “Best Communications Law Firm” and 2013 and 2014 “Leading Customer Service Law Firm” of the year awards, Lawyer’s World Magazine and InterContinental Finance Magazine’s “Leading Customer Service Law Firm of the Year,” multiple Lexology International Law Office Client Choice Awards, the 2014 Corporate International Magazine Global Awards’ “Telecommunications Law Firm of the Year in Washington, DC,” and more.