Legal Implications of Using AI in Customer Call Monitoring; Navy Federal Credit Union Facing Class Action Lawsuit over Use of AI Technology to Record and Analyze Phone Calls
Navy Federal Credit Union is currently facing a class action lawsuit over its use of artificial intelligence (AI) technology to monitor customer calls (see, Paulino v. Navy Federal Credit Union et al., case number 3:24-cv-03298, in the U.S. District Court for the Northern District of California). The lawsuit alleges that Navy Federal has been allowing Verint, […]
Effective Today, May 28, 2024, All U.S. Service Providers Must Block Traffic from Voice Service Providers Not Registered in Robocall Mitigation Database or Face Potential Liability for Allowing Unlawful Robocalls onto the Network
As previously advised by our firm, starting today, all U.S. voice service providers, gateway providers, and intermediate providers must block traffic from any providers not registered in the Robocall Mitigation Database. This requirement is mandated by the FCC to combat illegal robocalls and ensure network integrity. Key Requirements: Registration and Certification: All U.S. voice service providers, gateway providers, […]
FCC Announces Compliance Deadline for New Net Neutrality Rules
As delineated in our previous client advisory, the FCC voted 3-2 along party lines to approve its third attempt at imposing Network Neutrality rules. This decision marks a significant change in internet regulation in the United States, aiming to reestablish FCC authority over broadband services to protect consumers, ensure fair competition, enhance public safety, and […]
FCC Proposes $2 Million Forfeiture Against Lingo Telecom Highlighting Critical Importance of Robust KYC Processes
The Federal Communications Commission (FCC) recently proposed a significant enforcement action in a Notice of Apparent Liability for Forfeiture, recommending a $2 million fine against Lingo Telecom. This proposal arises from Lingo Telecom’s involvement in providing an “A” attestation for calls that were illegally spoofed. These spoofed calls, which originated in New Hampshire, imitated President Biden’s […]
FCC Issues Multi-Million Dollar Notices of Apparent Liability for Forfeiture to TouchTone Communications, Inc. and Telco Experts, LLC for Alleged Non-Compliance with USF and TRS Contribution Rules
The Federal Communications Commission (FCC) has recently issued two Notices of Apparent Liability for Forfeiture (NALs) against TouchTone Communications, Inc. and Telco Experts, LLC. The proposed penalties amount to $3,175,209 and $400,000, respectively, due to apparent violations of the Communications Act of 1934 and various FCC rules, including the failure to file required reports and to timely pay […]
Colorado Adopts the First Risk-Based Artificial Intelligence Act in the U.S.; Places Obligations on Businesses Using AI in Consequential Algorithmic Decision-Making
Colorado’s Governor signed into law the Colorado Artificial Intelligence Act (CAIA), which addresses consequential algorithmic decision-making made by or with a significant input from AI. The CAIA prohibits AI-powered algorithmic decision-making resulting in discrimination against Colorado residents on the basis of actual or perceived age, color, disability, ethnicity, genetic information, limited proficiency in the English […]
Resolution of FCC Investigation into Unauthorized Undersea Cable Operations
Latam Telecommunications and Puerto Rico Telephone Co., operating under the brand names Claro and Claro Puerto Rico, have each agreed to pay $1 million to settle a Federal Communications Commission (FCC) investigation. The probe concerned the unauthorized establishment of two undersea cable landing stations that are part of the América Móvil Submarine Cable System, connecting the U.S. […]
FCC Announces Consumer Communications Information Services Threat (C-CIST) Classification for Repeat Robocall Offenders and Introduces “Know Your Upstream Provider” Expectations; Telcos Urged to Cease Doing Business with Royal Tiger International Group, First Officially Designated C-CIST
Today, the Federal Communications Commission’s (FCC) Enforcement Bureau (Bureau) has, for the first time, designated a group of repeat robocall offenders as a Consumer Communications Information Services Threat (C-CIST). The FCC has introduced the C-CIST classification to identify and mitigate threats from entities which engage in activities that severely undermine consumer trust in communication services. This classification aims […]
FCC Seeks Comment on Proposed Rules to Prohibit TCBs and Test Labs Posing National Security Risks from Authorizing RF Equipment, as well as Other Rules that Will Affect Authorization, Importation, and Marketing Requirements
The Federal Communications Commission (“FCC” or “Commission”) recently released a draft Notice of Proposed Rulemaking (“NPRM”), that will be considered in its May 23 Open Meeting. The NPRM proposes, among other things, to “prohibit from recognition by the FCC and participation in [its] equipment authorization program, any [Telecommunications Certification Body (“TCB”)] or test lab in […]
FCC Releases Final Order Approving Network Neutrality Rules
On April 25, the Federal Communications Commission (FCC) voted 3-2 along party lines to approve its third attempt at imposing Network Neutrality rules on mass-market Broadband Internet Access Services (BIAS). This decision marks a pivotal change in the landscape of internet regulation in the United States. The FCC’s decision, as outlined in our previous Client […]
FTC Issues Final Ruling on Non-Compete Ban
As delineated in a previous Client Advisory, the FTC voted to prohibit non-compete agreements, affecting tens of millions of workers. While exemptions were made for senior executives, the ban will have significant implications for the telecom industry, particularly for VoIP providers and related companies. If the non-compete ban survives legal challenges that are already being […]
Bandwidth Announces its Intention to Block Traffic from 10DLC Numbers Associated with Campaigns Not Registered with and Approved by The Campaign Registry
Bandwidth, a provider of telephone numbers for 10DLC message delivery and other services, has recently issued a significant notice impacting both its direct customers and potentially the customers of its customers. The notice outlines plans to block traffic originating from 10DLC numbers associated with campaigns that are not registered and approved by The Campaign Registry (TCR), with […]
Utah’s Artificial Intelligence Policy Act Goes into Effect May 1; Businesses Must Disclose Generative AI Use in Consumer-Facing Environments (Including Chatbots and Written or Oral Telemarketing Communications)
Utah’s Artificial Intelligence Policy Act (Act) requiring disclosure of generative AI use in interaction with consumers is going into effect today, May 1, 2024. This is a one of the first developments of this kind and a considerable legislative advancement compared to California’s limited 2019 “Bot Disclosure Law” which prohibits the use of bots to […]
FCC Fines AT&T, Sprint, T-Mobile, and Verizon for Unauthorized Sharing of User Location Data
Yesterday, the Federal Communications Commission (FCC) imposed significant fines on the country’s top wireless carriers for illegally sharing access to customers’ location information without consent in violation of the Customer Proprietary Network Information (CPNI) rules. The fines, totaling almost $200 million, were the result of an investigation initiated in 2020 into the companies’ dealings with […]
FCC Votes to Implement New Network Neutrality Rules for Broadband Internet Access Services
Earlier today, the Federal Communications Commission (FCC) voted 3-2 along party lines to approve its third attempt at imposing Network Neutrality rules on mass market Broadband Internet Access Services (BIAS). This decision marks a pivotal change in the landscape of internet regulation in the United States. The FCC posted a draft Declaratory Ruling, Order, Report and […]
Title II Digital Accessibility Regulations Compliance Deadlines Announced for Public Entities
As outlined in our recent client advisory, in response to the recent introduction of digital accessibility regulations under Title II of the Americans with Disabilities Act (ADA) by the United States Department of Justice (DOJ), compliance deadlines have been set for public entities. These deadlines, crucial for ensuring equal access to digital platforms for individuals […]
