VoIP Outage Reporting Guide


Our firm prepared this Network Outage Operational Manual to guide companies through the process of identifying and reporting network outages through the Federal Communications Commission’s (“FCC”) Network Outage Reporting System (“NORS”). Reporting requirements were recently extended to Interconnected VoIP providers.  These new requirements are complex and can be confusing and frustrating.

This Operational Manual provides a high-level overview of the network outage reporting requirements, and identifies the outage thresholds and reporting deadlines for both wireline and Interconnected VoIP service outages. This manual is essential to compliance management for both wireline and Interconnected VoIP providers.