Join our upcoming webinar hosted by TaxConnex on June 18, 2025 at 2pm ET! Gain valuable insights from Robert Dumas, Founder & CEO at TaxConnex, and Jonathan Marashlian, Managing Partner at The CommLaw Group, for an insightful webinar: “Bridging the Gap: Aligning Telecom Tax Classification, Compliance & Customer Experience”
Bridging the Gap: Aligning Telecom Tax Classification, Compliance & Customer Experience
In today’s cloud communications landscape, technology solutions often blur the lines between SaaS, information services, and telecommunications services—creating both tax and regulatory uncertainty. Determining whether your solution is regulated or taxable requires a deep understanding of what it does, how it operates, and whether it replaces traditional telecom functions, touches the PSTN, or involves call routing.
At the same time, your compliance practices directly impact customer trust. Inaccurate or opaque telecom taxes and fees can lead to disputes, margin erosion, and customer churn. This session unpacks the complexities of classifying your service, ensuring compliance on all fronts, and designing billing and compliance processes that enhance transparency, accuracy, and the overall customer experience.
This webinar will cover:
- The Link Between Tax Accuracy and Customer Satisfaction – See why your tax and regulatory compliance strategy is a key part of the customer experience.
- Data Inaccuracy = Compliance Risk – Accurate tax outcomes start with accurate data in your billing and tax systems. Many providers find their data is not as accurate as they assumed.
- Tax Optimization – Understand the importance of proper classification of your product and service catalog to determine the most advantageous tax treatment.
- Navigating the Classification Grey Zone – Gain clarity on whether your service is SaaS, information service, telecom, or a blend—and why it matters for both taxes and regulations.
- Designing a Frictionless Compliance Experience – Explore ways to integrate compliance into your billing and operations so it’s seamless for customers and sustainable for your business.
Save your seat today — spaces are limited!