We’re excited to announce that our esteemed partner, Susan Duarte, will be sharing her expertise at this year’s SOCAP International Retail Summit, a premier event focused on uniting customer service and e-commerce teams to transform the retail customer experience.
| Date: | April 30 – May 1 |
| Location: | Embassy Suites by Hilton Columbus Dublin, Ohio |
| Registration: | Register here |
AI Compliance and Pending Litigation
May 1 | 2:15-2:45 PM ET
With AI playing a growing role in customer interactions, compliance is more critical than ever. Legal expert Susan Duarte will break down the latest AI regulations, pending litigation, and what retail brands need to know to stay compliant. Learn about emerging legal risks, ethical considerations, and how to navigate the complex regulatory landscape without stifling innovation. This session is essential for leaders looking to proactively address AI governance and avoid costly missteps.
SOCAP Retail Summit
In today’s fast-paced retail landscape, the customer journey is no longer a linear path—it’s an interconnected experience that spans multiple channels, from in-store interactions to digital touchpoints. Yet, too often, customer service and e-commerce teams operate in silos, missing opportunities to enhance the customer experience, drive revenue, and foster brand loyalty.
This year’s SOCAP Retail Summit is dedicated to breaking down these barriers with the theme: Uniting Customer Service & E-Commerce Teams.
Customer service professionals—this is your chance to bridge the gap! Invite your e-commerce colleagues to attend the Retail Summit and explore how uniting these teams can transform your business. Together, let’s build a customer experience that isn’t just reactive, but proactive, connected, and future-ready.
