CommLaw Group and ECG Offering Two-Day Class to Train Telecom Industry Professionals on Privacy Laws, Lawful Intercept (CALEA), Call Routing, Robocalling (STIR/SHAKEN) and International VoIP Requirements

Industry leading engineering and technical consulting firm, ECG, Inc., in collaboration with Marashlian & Donahue, PLLC, The CommLaw Group, is offering technical and legal issues training through a two-day online class focusing on privacy, confidentiality, and nuisance calling including SHAKEN/STIR, CPNI, HIPAA, CCPA, and CALEA. Expert guidance for leaders and technicians, plus live Q&A with an attorney.  Graded Exams. Certificate Provided. 1 week / 2 class sessions / 4 PDH.

  • Equip Engineers & Managers with awareness of all key regulations and the technical implications
  • Privacy. Cover key regulations and laws related to privacy, including 1934 Telecom Act (as amended), CPNI, HIPAA, GDPR (European calling parties), CCPA & California Call Recording (California calling parties), along with technical factors.
  • Lawful Intercept. Introduce key requirements for LI in the USA, including CALEA, and engineering factors and options.
  • Call Routing. Cover regulations affecting call routing and signaling, including Rural Call Completion, ringback and calling party signaling along with SIP signaling requirements, automated dialing on cellular, and the Intermediate Provider Registry.
  • Robocalling and SHAKEN/STIR. Introduce SHAKEN/STIR technically, the Traced Act and rules in place. 
  • International VoIP. Regulations on providing service via VoIP to locations outside USA.
When? May 25, 2021 11:00 AM EST
May 27, 2021 11:00 AM EST
Where? Register for Online Classes Now

Course Content

Privacy

  • 1934 Telecom Act
    • Relationship to Packet Captures 
    • Relationships to Logging of Calls
  • Customer Proprietary Network Information (CPNI)
    • What must be protected
    • Password protection requirement
    • Handling CPNI Breaches (disclosures, exfiltration)
  • Health Insurance Portability & Accountability Act (HIPAA)
    • Overview: Who is covered
    • How HIPAA applies to Voice Service Providers
    • “But I thought Voice wasn’t covered by HIPAA”: Voicemail, auto attendant, caller ID, and other “advanced” features
    • Technical Implications
  • European Union GDPR 
    • Overview
    • When it applies to US Voice Service Providers
    • Technical Implications
  • California Call Recording Law
    • Overview
    • When does it apply?
    • Call Recording is a popular UCaaS feature
    • Warn Before Recording
  • California Consumer Protection Act
    • When does it apply to Voice Service Providers

Lawful Intercept

  • Overview of “Communications Assistance for Law Enforcement Act” (CALEA)
  • Achieving “Unobtrusiveness”
  • Does CALEA require certain network engineering?
  • Getting access to CALEA featues and software
  • Designating personnel
  • Beyond CALEA – Threatening Calls

Call Routing

  • Intermediate Providers Registry & Requirements
  • Blocking Calls – When is it allowed?
  • Modifying Caller ID
  • Modifying Ringback – SIP regulations on 180, 183, 200, 100 responses
  • Default Call Blocking
  • Automated calling into cellular networks
  • Telephone Local Number Portability (LNP)
  • Reassigned Numbers Database
  • International VoIP Services

Robocalling & SHAKEN/STIR

  • Overview of SHAKEN/STIR
  • How SHAKEN/STIR Works Technically
  • Review of SIP headers
  • Robocalling Mitigation Plan
  • Regulatory and technical implications and implementation

Course Contributors

Mark R Lindsey, MS, Senior Member of Technical Staff, ECG

Robert H. Jackson, Special Counsel, Marashlian & Donahue: The CommLaw Group

Christine (“Chris”) McLaughlin, Senior Managing Attorney, Marashlian & Donahue: The CommLaw Group

Linda H. McReynolds, Of Counsel, Marashlian & Donahue: The CommLaw Group

About ECG, Inc.

ECG is an engineering firm and professional telecommunication provider. We design and deploy next-generation telephony platforms for domestic and international CLECs. ECG is a leader in VoIP and traditional TDM/ analog platform analysis, design and deployment. Accompanying our broad experience in the telecom regulatory arena, we offer comprehensive support for CLECs, municipalities, power companies, and other organizations. We are a technical team who love building networks and services that solve real problems. We’re constantly finding new ways to make voice, video, and Internet communications systems come to life, so people can do great work, contact their loved ones, and get help in emergencies. ECG exists to bring the best technical expertise to communications networks. We provide staff to assist in your technical projects, support your goals, automate processes and train your team.  Contact ECG by clicking here.  

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