Connecticut Public Utilities Regulatory Authority Adopts Quarterly E-911 Reporting Requirements for VoIP, CMRS, and Local Service Providers

Earlier this year, the Connecticut Public Utilities Regulatory Authority (“PURA”) released an order relating to E-911 regulatory fees which, among other things, adopted new quarterly reporting requirements for certain providers offering communications services in Connecticut. The new reporting requirements apply to local telephone companies, Commercial Mobile Radio Services (“CMRS”), customer-owned coin operated telephone services (“COCOT”), and Voice Over Internet Protocol (“VoIP”) providers. The deadline for the first quarterly report is this Friday, October 25. The order can be found here, and the reporting form is available here. A summary of the reporting requirements follows.


Quarterly Reporting Requirements


Starting October 25, 2019, and every three months thereafter, all telephone companies, as well as CMRS, COCOT, and VoIP providers, must report to the PURA the E-911 surcharges collected from their end-users for the previous three months as reflected on the E-911 Surcharge Remittance Form. The table below lists the reporting deadline for each quarter, as well as each applicable reporting period.


Reporting Quarter

Reporting Deadline

Applicable Surcharges

Fourth Quarter

Oct. 25, 2019

Jul. 1 – Sept. 30, 2019

First Quarter

Jan. 27, 2020

Oct. 1 – Dec. 31, 2019

Second Quarter

Apr. 27, 2020

Jan. 1 – Mar. 31, 2020

Third Quarter

Jul. 27, 2020

Apr. 1 – June 30, 2020


In addition, each provider must submit to PURA a copy of the monthly remittance forms filed with the Connecticut Department of Emergency Services and Public Protection (“DESPP”). Non-DESPP forms and incomplete forms will not be accepted. Therefore, it is critical that covered providers strictly follow all applicable procedures to ensure compliance with these requirements.


While Connecticut’s new E-911 quarterly reporting requirements may not seem complex, the PURA will require strict compliance with all procedural rules concerning the submission of these reports. Therefore, it is imperative that covered providers understand and follow these rules to avoid fines and other regulatory sanctions. For questions or additional information about the new reporting obligations, please contact your assigned attorney or Allison D. Rule, Esq., or (703) 714-1312.

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