CPNI stands for Customer Proprietary Network Information. CPNI is the private information that telecommunications service providers acquire about their subscribers and includes not only what services they use but their amount and type of usage. The Telecommunications Act of 1996 together with clarifications from the Federal Communications Commission (FCC) generally prohibits the use or disclosure of CPNI without customer permission, even for the purpose of marketing the customers other services. During the past several years, next to the Universal Service Fund, no single area of telecommunications regulation has been enforced by the FCC more than its CPNI rules.
The CPNI Manual is an easy-to-use guide to understanding the FCC's complex CPNI regulations. The Manual outlines the steps a service provider must take and processes it must implement to remain compliant with the FCC's CPNI regulations year after year. This Manual also provides sample forms, a compliance checklist, and answers to frequently asked questions. Don't risk non-compliance, our CPNI Compliance Manual contains everything you need to know, all in one document.